For those of you with Web sites, you probably know what a "host"
is. It's a company that provides a location, or address, on the Internet where
your Web site resides.
In other words, just like a physical business needs an address,
so does a Web site. You can't have a Web site and just "stick it up" on the
Web. Unless you want to set up your own server, you have to go through a
hosting company who gives you that address, including server space and
bandwidth, that enables the search engines and visitors to find your site.
Let's look at some common problems we often have with hosting
- You can never find an actual person to talk to! They may have
a 24-hour customer service line open, but you can never get through to a real
- Hosting companies often think that the "lowest price" will
always get the sale, but they fail to realize that what people really want is
excellent customer service, servers that are up almost 100% of the time, and a
variety of services that come with the hosting package.
- Many hosting companies don't provide any other functionality
other than Web site hosting. They don't provide a "control panel" full of
goodies such as PGP secure e-mail, shopping carts, log analysis, database
- Guess what? Technical support people often don't make the
best "customer support" people. They may be technical gurus, but their main
interest lies in their high tech servers and other functionality, rather than
solving the simple problems of their customers.
- In other words, weak customer service is a major
problem with the majority of hosting companies these days.
I recently had the pleasure of being introduced to
Company, and to say I was impressed is a vast understatement.
Here are some things that struck me as unbelievable. When the
phone rings, whoever answers the phone is required to stand up to answer it and
talk. After all, the sheer act of standing up requires that they're alert and
are listening to your problems and concerns. And, you actually speak to a
With Combustion, if you have a problem, they don't just "tell"
you how to solve it, they solve it for you! Also, their services certainly
aren't limited to "hosting." They can set you up with an account to where you
can access the Internet through local access numbers no matter where you
Their prices are extremely reasonable -- much better than I had
been paying previously. Plus, the "extras" I've received by going with
Combustion are amazing.
But the one thing that makes Combustion shine over most Web
hosting companies is their devotion to providing good customer service, and
this is an area in which they truly excel.
So, if you're in the market for a new Web site, or if you aren't
pleased with your current host, consider Combustion Hosting. It will be one of
the smartest moves you could ever make for your Web site.
If you want further proof as to the benefits of using
Robin Nobles, along with partner John Alexander, teaches 2-, 3-,
and 5-day search engine marketing workshops through
Search Engine Workshops.com.
These workshops are divided according to experience level, and they come
packaged with a 6-month mentoring program and a Start-Up Resource Package
that's valued at over $3,000. Robin is also the Director of Training for online
search engine marketing courses taught at the OnlineWebTraining.com Web site, where
she has taught several thousand students during the past several years. Her latest books, Web Site
Analysis and Reporting and Streetwise Maximize Web Site Traffic, can
be ordered through Amazon.
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